India Consumer Forum for online consumer complaints

Government amends Consumer Protection E-Commerce Rules

The Government of India has amended E-Commerce Rules to strengthen consumer protection. The amended rules strengthen the provisions on consumer complaints, search results, price reduction, sponsored listings, dark patterns and disclosures by the Sellers. This amendment comes into effect from 01-01-2027. Following are the Key Amendments to the Consumer Protection (E-Commerce) Rules, 2020 : The …

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Complaint regarding loan overcharging and inflated interest

loan overcharging and demanding and threatening. Value: 30000 I am writing a complaint  against unauthorized loan company Sonali Jibon cooperative socitey ltd regarding unauthorized overcharging and unfair practices concerning my loan and hidden processing fees, inflated interest. Arun Bilasipara 783348, Assam Email: axxxxxxxxxx4@gmail.com

Jio Fiber- No Services Given & Refund Not processed

I wish to formally bring to your attention a serious issue regarding my Jio Fiber connection booking. On 20th June 2026, I booked a new Wi-Fi connection through the Jio app for CCTV surveillance at my residence. Shortly thereafter, the representatives Mr. S….h S……..t  and Mr. S…..u (Area Sales Manager) visited my premises. They recommended …

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Complaint regarding BOAT Airpodes 800 warranty claim

I am from Gorakhpur Uttar Pradesh. i bought BOAT AIRDOPES 800 intersteller blue from flipkart. it worked proparly for around 11 months but after that left earbud stop working. since product is under warranty claim period, i applied for it. But due differnce in date entered and on receipt difference they rejected my claim and …

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Deficiency of services and Overcharging by Club

1. Unauthorized Financial Overcharge & Breach of Trust During the sign-up presentation, the agreed membership price was capped at ?1,32,000 inclusive of EMI interest on a 12-month tenure.  My HDFC credit card was charged ?1,36,727.88 via Pine Labs POS , creating an unauthorized excess debit of ?4,727.88. Sales Manager provided a signed handwritten acknowledgment and …

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Complaint regarding Relief Healthcare Equipment

I am filing this formal complaint against Relief Healthcare Equipment for a critical service failure regarding a massage chair purchased  on July 1, 2021). Grievance Details: Issue: The unit is non-functional due to a faulty IC chip, severely impacting my elderly parents’ health needs. Service History: Despite multiple follow-ups, a technician only visited on September …

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Regarding travelling experience in saini travels

Saini travels,  Worst experience ever. I booked a ticket on the Saini Travels bus (MH 40 CT 0035) for the Pune-Amravati-Nagpur route. Since there were no other bookings for Amravati, they changed the route and took the bus directly to Nagpur, even though I needed to get off at Amravati. Despite my repeated requests, they wouldn’t …

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