ICF | India Consumer Forum - Part 4

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Payment of gratuity to private employees as per the Gratuity Act

The Payment of Gratuity Act, 1972 applies to establishments employing 10 or more persons. The main purpose for enacting this Act is to provide social security to workman after retirement, whether retirement is a result of superannuation, or physical disablement or impairment of vital part of the body. Therefore, the Payment of Gratuity Act, 1972 …

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LPG Gas distribution agency ordered to repay costs to customers

A written complaint from the Consumer Union, Vairengte South Branch was submitted to the President, District Forum Kolasib District on 22nd August 2012 against M/s Auva Gas Agency, Vairengte. The complaints were: (i) Excessive rate for new connection of LPG; (ii) Non-issue of receipt by agency; (iii) Inferior goods supplied; (iv) Non gas lighter is supplied; (v) MRP is …

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Wrong product delivered by Myntra but denied refund

I have ordered a navy blue BlackBerry Jean’s from myntra on 31 december,  it got delivered on 2nd Jan , but the product was wrong, it was a really disgusting  brown pant, then I immediately made a return request, but the delivery agent denied return pickup stating it was a different  product, then I filed …

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Fees for filing consumer complaint

Fee for making complaints under Consumer Protection Act, 2019: (1) Every complaint filed under sub-section (1) of section 35 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 47 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 58 shall be accompanied by a fee, …

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GoIbibo directed to compensate for deficiency in service in hotel booking

Briefly stated, the complainant made booking of Bus, Air Ticket as well as Hotel for his visit to Nepal, Kathmandu, through Go Ibibo for the period 23.2.2018 to 26.2.2018. The complainant made booking of Bus Tickets through Opposite Parties on 23.2.2018 from Chandigarh to New Delhi through OPs website postal, but when no confirmation was …

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How to withdraw funds from PF account for COVID-19

The Employee’s Provident Fund is social security system introduced by our Govt to help people save enough for their retirement. The plan was introduced with the Employees’ Provident Funds Act in 1952 and is presently managed by the Employees’ Provident Fund Organisation (EPFO). One salient aspect of the scheme is with withdrawal facility that is available …

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Hello Travel ordered to refund and pay compensation

The Complainant’s case is that he booked a tour package for Rs. 61,200/- with the Travel Agency through the Travel Portal. After paying an advance of Rs. 20,000/-, to the Travel Agency, through the Travel Portal, he did not receive the hotel vouchers and other documents. His advance of Rs. 20,000/- was not refunded. Correspondence …

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