rishi_ba2017 | India Consumer Forum

Over charged by Uber despite Uber Pass

Uber sent me an email for Uber pass which is valid till 30th July 2017, the fare of Rs99 for trips under 8 Kms. When i booked the trip it asked me to confirm the fare of Rs99 which I did. On reaching my destination i was billed for Rs216 On sending them a complaint …

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Refund from Akbar Travels (Rs.4,880): Dr Lopamudra Moharana of Rue La De Lauristan, Pondicherry had posted her complaint on 03-12-2013 regarding non-receipt of refund for the flights cancelled by Air India without any information to the passenger. Mrs. Lopamudra had been communicating over email and telephone with Air India and Akbar travels but refund was not forthcoming. ICF took up the matter with Akbar Travels and Dr. Lopamudra finally got her refund on or about 08.12.2012. Akbar Travels

Refund from MMT – Rs.1,600/- : Mr Sangin Soni, Vadodara 390010, Gujarat (sangin.soni[@]cssgroupindia.com) booked ticket on makemytrip website on 5th Dec’14 from Ahmedabad to Pune. He did not get any confirmation from MMT or transaction SMS from the credit card company. Therefore he booked the same ticket through another travel portal. After this booking, the customer got SMS on his mobile from travel company for the first failed booking on MMT. Customer contacted MMT for refund against the fail… Read more Sangin Soni, Vadodara, Gujarat

Refund from Shopclues.com – Rs.518/-: Ms. Taniya Roy of Durgapur, West Bengal (misstaniyaroy[@]gmail.com) had ordered for a men’s wool blazer (order no: 21943503) from Shopclues.com on 5-Oct-2014. The product which was delivered was a different one and she requested for return and refund. Though the request was approved Shopclues did not take any step to pick-up the product and refund the money. Ms. Roy posted her complaint with ICF on 29-10-2014 and the matter was taken up with the portal and f… Read more Taniya Roy, Durgapur, West Bengal

Repair work by Asian Paints for faulty product: Mr. Anoop Slathia of Jammu purchased adhesive chemical purchased from Asian Paints dealers for laying wall tiles. Mr. Slathia complained that within three months of laying the tiles by using the chemical adhesive, tiles started falling off the walls and this also caused damage to a glass on the table. Customer had approached the company who deputed their engineer to inspect the product and damages but did not offer any resolution. Mr. Slathia pos… Read more Anoop Singh Slathia, Jammu, J&K

Refund from Industrybuying – Rs.34,190/- : Mr. Donboklang Khardewsaw of Shillong 793001, Meghalaya purchased a projector from Industrybuying but received a defective product. Customer immediately contacted industrybuying by sending photos of the product. However, there was no support from them to resolve the issue. The customer posted his complaint on ICF portal on 30-12-2017 and the matter was taken up with Industrybuying. After follow-ups and guidance to the customer for legal steps, the c… Read more Mr. Donboklang Khardewsaw, Shillong 793001, Meghalaya

Refund from Neartion – Rs. 4,490/-: Mr. K Ramu of Naimnagar 506001, Andhra Pradesh ordered a product on nearton on 28/12/16. His order id was 2448248 and he paid by debit card amount Rs 4490/-. He neither got the product nor refund. He posted his complaint with ICF on 20-01-2017 and the matter was taken up with the parties concerned. After follow-ups, Mr. Ramu finally got his refund by 15-02-2017. K.Ramu, Naimnagar 506001, Andhra Pradesh

Refund from Snapdeal – Rs.5,494/-: Saurabh Kuhar, New Bhoor Colony, Old Faridabad, Haryana (skuhar13[at]gmail.com) ordered a Karbonn A15 mobile phone with Snapdeal via order no. 931119009 on 4/04/2013. Even after 11 days the the product had not been shipped. Mr. Kuhar posted his complaint on 16-04-2013 and by 25-04-2013 he got refund. Snapdeal.com - 25.04.2013Haryana

Waiver of Charges by ICICI Bank – Rs.1,100/-: Mr. Pankaj Sharma of Sikar 332001, Rajasthan was having a no minimum balance account with Rajasthan Bank which was later merged with ICICI Bank. However, after merger, ICICI Bank started charging for non-maintenance of minimum balance without notification to the customer. His repeated email to ICICI to waive the charges did not produce any result. He posted his complaint with ICF on 27-07-2016 and the matter was taken up with the bank. Finally, the … Read more Pankaj Sharma, Sikar 332001, Rajasthan

Refund from Travolook – Rs.16,921/-: Mrs. Yasmin Begum of Imphal had booked her tickets with Travolook for journey between Imphal to Guwahati. However, she received a communication from the agents that the bookings were cancelled due to fare expiration. Following this, customer waited for refund which was not made by the agent. Mrs. Begum posted her complaint with ICF on 25/3 and the matter was taken up with Travolook. Finally the matter was resolved on or about 20/4. Imphal 795003, Manipur

Refund from Safal Teachers institute – Rs.3000/-: Ms. Namrata Gorava, Mumbai, Maharashtra had paid Rs.3000/- for a course but she did not attend the same and she wanted refund. She requested the institute for refund but did not get any response. Ms. Gorava posted her complaint with ICF on 11-07-2019 and the matter was taken up with the institute. After further follow-ups and guidance to the customer, Ms. Namrata got her refund by around 17-07-2019. Ms. Namrata Gorava, Mumbai, Maharashtra

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