Complaint against delayed refund from SRL diagnostics

I am writing this letter to file a complaint against the well known pathology lab – SRL Diagnostics. I had booked a checkup package worth INR 2549/- with SRL on 29th March 2019. I made an online payment for this. Due to some reasons I had to cancel my booking and I informed SRL about the same. They said we have cancelled your booking and refund will be credited in my account within 7 days.
 
Since then, Time and again I have been calling SRL customer care number requesting the refund where everytime they have given me different timelines ranging from 7-12 days. Finally I was told that latest by 12 the April I will receive my refund. I patiently waited for the amount to reflect in my account, however till today it has not been credited.
Request your help to get my money back!!!
Mugdha Gajare
Mumbai, MAHARASHTRA
Email: mxxxxxxxxxr@gmail.com


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