Complaint against for non-shipment of order - India Consumer Forum
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Complaint against for non-shipment of order

I had ordered some fishes from which is an e-commerce website for aquarium fishes and related accessories (I have attached the invoice received over email). Their website claims that all orders will be shipped and delivered in 2-4 days. However, there was no update from them for 3 days and hence, I decided to reach out to them – they do not pick up calls and also do not reply on whatsapp. I have also attached a screenshot – as you can see, when I ping them, they reply ‘hi’ thinking I’m a new customer, but when I ask for the order status, they do not reply.

If you think I’m submitting a complaint very soon, it is because after researching online, I see that many others are facing the same issue They also have not specified a physical location and this entire thing looks like a scam.

I humbly request you to take proper action against such unethical companies.

Hosur 635110, Tamil Nadu


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    • ammu on 15/10/2020 at 11:28 am is scam ecommerce website.

    I ordered fishes and not delivered at all. Not picking the call. Just making money on it. I paid through gpay and

    This is the first time I’m facing such a fraud company online

    • Brijesh on 11/11/2020 at 3:28 pm

    I have tried this website twice but both experiences have been horrible my . My first order was not at all delivered while my second was not what was on their website . Please do not get anything from them. You can see their google reviews and get to know more.

    • Vikas on 24/11/2020 at 7:56 pm

    Yes this is a big scam. They r just making money but showing all fancy stuff n making us fall in their trap. They don’t respond on emails whatsapp n they give diff numbers to contact them but none of them respond. Not sure why it’s hard for them to just issue refund if they are unable to ship the product

  1. I ordered and paid for the items but not delivered till now. It is been 3 months now. No response regarding refund or delay. Request to please take action against these fraudulent people. Many like me facing the same issue.

    • Sumanth on 20/12/2020 at 1:38 pm

    Yes this Fisheshop is big fraud company, I order my fishes on dec 15, my order id-19098 but till today no respond no messages from them, even they won’t pick any calls nor they don’t reply. Do not loose ur money by giving orders. Best options is do COD but never pay before.

    • Suhail PV on 22/12/2020 at 10:57 am

    Its been more than a month since I have ordered from, ever since their customer care service is nonresponsive. I have tried many ways to contact them, but the results are the same. Whoever handling the customers just don’t care about customers. Something should be done to take down them and their website so that this won’t happen to anybody else.

    • Dinesh on 24/12/2020 at 11:56 am

    I too ordered (#17927) in, they are saying it will be delivered this week for a month now. But no delivery updates or even refund. I am constantly bombarding them with messages. These guys care about the money, I should have opted for COD. I have complained in ConsumerApp which our Consumer of External Affairs has launched.
    Hoping Government can do something about that, my fingers crossed.

    • Mahidar on 26/12/2020 at 7:50 pm

    This is a fraud website. No picking phone calls and they don’t respond properly through whatsapp. It been more than two months since I ordered from this website. After posting reviews on Google maps they have deleted the location.

    • Harish on 02/01/2021 at 10:58 am

    I have placed and order on Dec 25 and made the online payment. Since then I am following up but no one is responding or refunding the money.

    • Kavitha S on 04/01/2021 at 7:38 pm

    I ordered fish from them on 11th October 2020 and they didn’t deliver it as promised. Hence cancelled the order and waiting for refund. They don’t respond to calls or messages.

  2. I also had similar issue like others, only empty promises take payment and stall. No response no refunds on unshipped products as well even though on their site it says refunds will be issued if product is not shipped . Let’s complain to central and state governments to crackdown these guys.

    • Yogesh R on 07/01/2021 at 4:48 pm

    I had ordered some fishes but they got some different fishes which I had returned them back since then their is no response from them after several messages sent through them on whatsapp and mail.
    They even don’t respond to calls and messages.
    I had attached my invoice of payment and order copy but even that they had asked for payment copy. Only they see that payment is done.

    • Sreeyesh on 08/01/2021 at 5:17 pm

    Same experience for me. They have not shipped my order and not providing any option to refund. customer support is not working.

    • Vikas Prasad on 09/01/2021 at 12:59 pm

    I have ordered from the website of ( Order #13695) placed in October 2020 . Sent multiple communications to them since then . Off-late i recd a response from them that they will deliver in 2 days …but again they have gone silent . I think this is a online fraud wherein they have collected the money and have vanished . Request you to initiate appropriate action against them for fooling the customers .

    • Dinesh on 09/01/2021 at 2:15 pm

    It’s true that here fishes will not be available which are given in their site. I placed order then I came to know that that fish is not available with them. Then I chatted on watsapp and settled my order by selecting different fish. Then I received my order. If you want to order online. Please enquire about availability of fish & order. Ask for photo or video.

    • Babu on 12/01/2021 at 2:19 pm

    I ordered aquarium accesories vide order no 18040 and not yet received yet. No refund of payment too. This is the first time to see such a fraudulent site

    • Rejath on 12/01/2021 at 3:59 pm

    Same experience, ordered December 1s week. No response now for any of the pings.

    • Ragav on 13/01/2021 at 10:10 am

    FisheShop is a real A** HOLE, Seriously I too lost my money. We need to raise a complaint against this website. Will anyone join with me ?

    • Geo Andrews on 14/01/2021 at 7:42 pm


    Looks like I’m not the only one alone facing this issue.
    After placing the order, they are just not reachable. They keeping giving different dates and different reasons.
    Fedup i asked them to return the money to which they said they cannot nor can they give any dates when the delivery can be made.
    How do we shut down this website so others do not fall prey?

    • Riyaz on 16/01/2021 at 6:10 pm

    These people have scammed so many people and I’ve also been a victim, lured by their exotic stolen fish photos and videos. We have to shut them down!

    • Balamurugan P on 16/01/2021 at 7:46 pm

    I usually check customer reviews before place the order. But unfortunately I missed to check review’s and I placed ORDER #20999 on 9th Jan 2021 with amount paid. Then I followed up with them in whatsup, the responded will get it next week, then I followed up again there’s no responses in whatsup either text nor voice call and customer care number switch off… I asked them to cancel my order and asked for refund, no responses. Hence I would request consumer forum intervention required to resolve and get the refund. Also block this website from Google.

  3. I have ordered aquarium substrate worth 1.9k
    including shipping, under order number #21091. Received order confirmation mail and Google Pay payment screen shot sent to their WhatsApp number. It’s been more than a week now. Messages not even read. Sent Multiple mails however no reply. Reading comments on this forum makes me realise lot of people have had the same issue. Did lots of online shopping but never had such a bad experience ever. Kindly intervene and help getting the refund back.

    Manu V

    • ICF on 18/01/2021 at 3:06 pm

    Please submit your complaint at

    • Jayakumar on 01/02/2021 at 9:33 pm

    Even I have ordered on 20th Nov 2020 (Order #17115) still no response & amount hasn’t refund as well.

    • George on 03/03/2021 at 9:49 pm

    Did the same mistake like all of these above people.. I Had ordered fishes, but not yet recieved. Everytime I asked them, they replied I would be informed when the shipment is confirmed. But nothing yet. Recently I asked them for refund of my payment and they have stopped replying to my messages. I would kindly ask the consumer forum to please shut down such fake and fraudulent websites.

  4. Very bad experience

    • Sonali on 04/05/2021 at 6:22 pm

    Yes. Fish eshop is a scam. Plz don’t fall into their trap. You will never get your order.

    • Arjun on 21/05/2021 at 1:42 pm

    This website is a scam, lost my money as well. Customer care never responds to any emails or what’s app. This website needs to be blocked

    • kunal khyade on 06/06/2021 at 11:01 am

    I want cancel my order but their no option to cancel it
    It is not good
    Order id is 30719

  5. Order ID 30924. I am also getting no response. Looks they dont have product with them and may be searching once we pay them. This might be the reason why they unable to commit and adhere their promise. In nutshell it is use*** company to order products.

    • Mohd Tazim on 14/06/2021 at 3:14 pm

    Fisheshop is such a scam website. I ordered from them last year they didn’t deliver the order when I contact them they didn’t replied for weeks and then i sad i will review their website on youtube and tell everyone one about your scam. On Same day evening they returned my money after deducting 10%.

    • Tathagata Dasmajumder on 05/07/2021 at 7:33 am

    I had ordered an aquarium via order number #32476, after paying they have stopped responding.

    • Kalirajan G on 13/07/2021 at 4:07 pm

    I have ordered some fishes through their website on June 27 2021 and my order I’d is #32306
    I tried to reach them by call and whatsapp, but they never respond in call or chat

    • Abhi on 17/07/2021 at 5:54 pm

    Same thing with me.
    No response to whatsaap, email, phone.
    I am lodging cyber crime complaint.
    Request you all to do the same incase you have not yet.

    • Abhi on 17/07/2021 at 6:40 pm

    There are couple of things we can do
    1. Report the site in google

    2. Lodge cyber crime complaint

    3. This guy have a linked in profile. Report in Facebook

    4. There is a helpline number
    To register a complaint with NCH you can call on 1800-11-4000 or 14404, you can also send SMS on 8130009809.

    Let’s all of us do this. Things would move. I am also checking if something can be done to their gpay account.

    I will also check with my lawyer n let u guys know.


    • Suresh on 09/08/2021 at 4:52 pm

    Order No 34076, July 26, 2021, Rs. 1265.
    Seems to be a fraudulent, non-existent company.
    Lost money.

    • Karthik on 21/08/2021 at 10:07 am

    Same here.. I placed and order20 neon tetra on August 5 2021 and I paid money via gpay.. and I send the the payment screenshot. But their reply was just ( OK ). I thought they don’t respond for messages.. then I waited for so long. Today is August 21 still I didn’t get my order. And they not responding for my call and WhatsApp message. Fraud seller.. and also be aware of make my hobby website they also fraud..

    • Subramani on 13/09/2021 at 12:01 pm

    Even I ordered some exotic fishes by looking at their website but my order never reached me. It is a scam. Alert your friends about this and lets lodge a consumer complaint.

    • Manoj M on 04/10/2021 at 12:02 pm

    I have lost 3000rs paid tank advance.. Can we all make a WhatsApp group and find against them.. So that they don’t do this other people…

    • Darayus n on 22/10/2021 at 7:00 am

    Yes, I think I have fallen in the same trap as a lot of other people. I ordered fish worth 10 K, and there is total silence. they are not responding to any mails or calls. THIS SITE SEEMS TO BE A TOTAL SCAM SITE.

    • Divyanshu kalra on 07/11/2021 at 11:35 am

    So many victims.. cant something be done jointly against them

    • Sharan on 15/11/2021 at 8:13 pm

    I have experienced that same problem as many people mentioned here.
    I ordered a tank and they promised to deliver in 3-4 days but I never received the order not any reply with tracking details.
    I have raised the concern to my bank and report to ciber crime.
    It is disappointing but I would strongly recommend to Report to the police and file a complaint and also file complaint to consumer court. I have taken the actions but everyone needs to do it.
    I usually dont fall for this but unfortunately this time I have.
    The best way it to report to bank, police and consumer people.

    Hope this helps

    • Mahammad Rakib on 28/12/2021 at 10:54 pm

    NEVER BUY ANYTHING FROM THIS SPAM AND UNTRUSTED Fisheshop SITE because they took an advance online payment of Rs 1030 on Sunday 19th December 2021 and they were supposed to deliver “Order #40085” by Wednesday 22nd December, 2021 at Kharagpur Railway Station but they haven’t delivered it yet.

    Extremely disappointed because they are also not responding with proper details after seeing my WhatsApp messages.

    I have informed all my friends to beware of “FisheShop website” and post feedback on all social media platforms.
    “Order #40085” payment was advanced and not fulfilled.

    If you want to buy aquarium products then you can buy it from flipkart and amazon as they are the most trusted sites.

    • venktesh penumuchu on 30/01/2022 at 10:40 am

    cheater fraud Alert :This site was Fraud they Are taking my Money 6600 Still I am Not Getting My order after taking the money they are not giving the Replay please check my Screen shoot .I have payed After I have paid money they are Not Giving the Replay They are not Picking The Phone . This is My number 9xxxx3 And This is my ID 41558 Don’t trust These People They are talking Very Indulgent before you Pay

  6. Same thing order no 41863 placed 3 days back no response.
    Looks fraud company.

  7. This fraud company
    Making money by fraud
    I ordered fish from this website 10 days ago…was calling but no response

    • Naveen venkatesh on 24/06/2022 at 8:16 pm

    I have ordered some fish on 13/6/22 in next day they contact in WhatsApp cash on delivery is not available to your location they said they asked to make a payment amount of 1606 through barcode payment done through Gpay on 14/6/22 after payment they informed that dispatch will be in 7 to 8 days on 16/6/22 they informed that your order will be dispatch on Monday but still not received my order.

    • ICF on 30/06/2022 at 1:01 pm

    You may consider filing a case against them. Please submit your detailed complaint at

    • Saibal on 03/09/2022 at 12:57 am

    I ordered too #22690 , it’s been a year above and fisheshop never delivered. Biggest fraud webiste

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