Complaint against Mover and packers – India Consumer Forum
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Complaint against Mover and packers

We booked Agrawal freight cargo packers and movers to move our household things along with Our Scooter Activa DL 781. We got their number online as we were searching for agarwal movers and packers.They took all the items from our house on Feb 23rd 2018.we have all done insurance of Tv, Washing machine , Fridge, and Activa. the person who came for telling all the details and Pick our things from our house was Rxxxxh Sxxxxxa. He said that he will send the receipt of insurance and other details by next day. And also he told he will take activa by road and will pack it in his warehouse and will send the final picture of scooty and all otherr things by next day, before the truck will leave Mumbai. As we were shifting from mumbai the next day we said ok said all the details to us on our phones.
We left mumbai on 24th feb 2018.
Our deal was finalised in 25650 Rs, which included packing unpacking, loading unloading Gst charges and everything else .we paid them 16000 by cash. 1000 when we booked them and 15000 when pick up was done on 23rd Feb 2018. we kept 9650 Rs. balance to pay them at the time of delivery.
on 25th Feb when we reached Mandla, we contacted them and asked them has our truck left from Mumbai or not? They asked to do full remaining payment then only our things will leave Mumbai. within 2 days we made them full payment by the online transaction to the account no. sent by them. They told us that our truck will leave by the night. From then onwards we are contacting Rxxxxh sxxxxxa continuously he said that he is marketing person , his job has been done and we have to contact Mr sxxxxxxt who handles all the transportation. when we contact this person he always says that trck will leave in a day or two . or he will ask others and will call us back. But NO one from Agarwal freight and cargo has contacted us till date on their own. Somehow we Got the number of owner of the company MR. Sxxxxa Sxxxxxa he says that he is getting Transport till jabalpur and he is getting no means to send our things ahead. On the time of booking we have clearly mentioned Mr. Rxxxxxxh Sxxxxxa that Mandla , is 96 Kms away from jabalpur. Would you be able to deliver or not. he said that all over Inder they deliver and that too in 7-8 days Maximum. as i write this complaint it has already been 17 days. We told MR. sxxxxxt and Mr sxxxxxxa sxxxxxa clearly that we r living in Hotel and we need our things . but they are not paying any attention to our problem.

Both Mr. Sxxxxxt and MR Sxxxxxxxa Sxxxxxxa has blocked mine and my husband’s no. and not picking our calls from last 3 days.And yesterday Rxxxxxh Sxxxxxxa says he has left his job so we should not contact them.

We don’t have any clue about our things as well us of this company. We Got their no online and their office is in Mahape. we thought that these are original Agrawal packers but it seems they are some frauds who deal in such irresponsible manner.

Rachna Namdeo
Mandla 400063, Maharashtra

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