Complaint regarding failed JIO recharge

Sir, I had recharge Rs 434.00 on Jio mobile number on 12 Jan 2020. Massage received failed and amount deduct from account. I complaint on 17 Jan 2020 for refund the amount, they tell me your amount will be refund on 27 Jan 2020, but amount not refund till date. Please help me.

Ram Chandra

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