Complaint regarding no refund from Yatra

Complaint regarding no refund from Yatra

I had done a booking of 6606/- Rps from yatra on 15th feb 2020.
I had applied rps 5000 coupon (that I had got from SBI card after paying 5000 INR to SBI Card)  and rps 1606 I had paid through the same SBI credit card
Due to lockdown flights got cancelled and but while refunding YATRA have just refunded 1606 rps.
what about the 5000 coupon?? SBI people re saying that YATRA will activate that coupon again in this case or YATRA can just refund the amount of rps 5000.

Kindly look into the issue soon as this coupon was not any freebie I had paid Rs- 5000/- for this coupon while purchasing SBI ELite Credit CArd.
Here the copy of communication with SBI CArd is enclosed.

Srishti
Navi Mumbai 400705, Maharashtra
Email: sxxxxxxxxb@gmail.com



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