The O2 Spa at Garuda mall was running a package offer. I was CLEARLY told it was valid 6 months and that reminders would be sent. Not only was the package only valid three months twice I could not use it because of bathroom construction.
No information about expiery, no willingness to extend and horrible unsanitary and frankly dangerous conditions with parts of wall coming off and things broken. No option to transfer to another outlet.
So basically I got a loss of money for no service and my family and I were regular members at other outlets. The customer service helpline was no use. No response or follow up or even a complaint reference number though asked 3 times.
Indiranagar, Bangalore 560038, Karnataka