Complaint regarding refund from Smartbuy HDFC

The order got failed but still my account was debited. The transaction was made via UPI. I have shared all the details and screenshots required to be submitted for refund process on the same day only. Now, it has been 30+ days I am calling them all alternate days and they have the same typical reply “we will escalate it to banking team, your money will refunded within 2-3 days”.

SmartBuy HDFC, just tell me which calendar you follow? See if you are not going to refund the money, just say. May be you feel like i will become poor if you dont refund the money. You have wasted my atleast 12 hrs in all this. I just don’t want to be abusive and don’t tell me here that do this now or that. Share with us at this email address etc. etc.

Nikhil Puri
Mumbai 400076, Maharashtra
Email: nxxxxxxxxxxxx4@gmail.com



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