Complaint regarding refund from GoAir

I have booked a flight from DEL to BLR on 5-June . Go Air canceled this flight I got an email regarding that and that is attached below. I have been told to call on 1800 2100 999/022 62732111 , but none of them is reachable since 4-june-2020. I was not able to book  GoAir flight the same day/next day/ previous day, because of unreachability to the contact numbers given to me. Since then I have sent several emails for a refund and tried reaching overcall several times but no luck. Below are my request numbers for each email I sent from  3-June to 9-june:

I wrote to Nodal Officer and Appellate Authority of GoAir but they are also not responding to my query.

For each email request, I have been told by Go Air that one representative will call you, but I never got any call. My 5644 rs got stuck and I was not able to travel during this situation to hometown. Till now this is a bad experience with Go Air Flight Cancellation and not Refunding my money. Yesterday I was able to connect to one agent over GoAir call support but he disconnected the call as I was not expecting a coupon for travelling by GoAir within one year and I was asking for Refund of my money. Looks like a scam is going on, first get booking for your flight then cancel it and tell your customers to accept coupons to travel with GoAir within one year.

I hope you understood the problem and hope to get a reply soon.

AKASH MALIK
Bangalore 560037, Karnataka
Email: axxxxxxxxxxxx8@gmail.com



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