I wish to formally bring to your attention a serious issue regarding my Jio Fiber connection booking.
On 20th June 2026, I booked a new Wi-Fi connection through the Jio app for CCTV surveillance at my residence.
Shortly thereafter, the representatives Mr. S….h S……..t and Mr. S…..u (Area Sales Manager) visited my premises. They recommended and booked a 2-year plan for ?10,000, for which I was provided a tax invoice.
I was assured of installation within 2 days. However, despite repeated follow-ups, installation was delayed with excuses of “internal problems.” Finally, Mr. S……..u advised me to opt for another provider and assured me that my refund would be processed within a week.
Since early July, neither Mr. S……u nor Mr. S………t have responded to my calls or messages.
On 21st July 2026, I visited their Master Canteen Office and explained the matter to the Center Manager. He introduced me to Mr. S…….h M………..a and Mr. K…..u B…….a, who also committed to resolve the issue. Unfortunately, they too have failed to act and are not responding to my communications.
My last conversation with Mr. S…………u was on 31st July 2026 via WhatsApp, where he informed me that “the refund is under process and will be credited as per company policy.”
This raises critical questions:
What exactly is Jio’s refund policy in such cases?
What is the timeline for issuance of refunds?
It has now been several weeks since my payment, and I cannot be asked to wait indefinitely to get my money back. It is a case of serious breach of trust. The team misled me with false promises, seemingly to meet monthly sales targets. This is highly unprofessional and unexpected from a brand like Jio. The customer care department also has no update with regards to my payment nor my refund. They are unable to track any details regarding my payment.
Asgar
Bhubaneswar 752101, Odisha
Email: kxxxxxxxxxx0@gmail.com
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