I have booked a tour package with the EAGLE TRAVEL WORLD and done advance payment of Rs 10000 on 3rd oct 2022.
I spoke with Executives both were constantly following up to do payment and close the deal at the earliest.
Mr Sxxxxa had initially shared the personal QR code to do the UPI Payment but I denied that and asked for company bank details for the payment. Later he provided the above mentioned bank details and I did the payment. I have not received any invoice/receipt/ hotel confirmation after I have done the payment.
Next day morning I called Mr Sxxxxa asking for hotel confirmation. He said once he reach office by 12.30 pm he will share all details on email. I did not get any email. I called him again and he said by 2.30 pm after the gets confirmation from hotel he will share all the details.
In evening around 4 pm, I just received email stating my name number and email with incorrect travel dates and 2 star hotel category. I have booked super deluxe hotel with 3 star category. I was constantly following up with them to give me hotel confirmation but I did not get it. Later he gave me this number and asked me to speak with Mr Sxxxxj. He even did not pick up my call multiple times. When tried calling Dxxxxxe, she very arrogantly said that you have closed the deal with Mr Sxxxxxxa and he will only guide you but he is not answering the call.
These guys have also stopped answering the calls. None of the numbers mentioned on the tour package are working. I asked for refund, he replied within 30 days refund aa jayega. I need my hard earned money. I need refund of Rs 10000. Those travel agent are fraud. After 3 days of constant follow up, there is no hotel confirmation, no payment receipt generated.
Pune 411027, Maharashtra