Defective product from Deals and offers online shopping - India Consumer Forum

Defective product from Deals and offers online shopping

On 18 June 17 I had ordered a power bank (assured Samsung 25000 MAH) along with Samsung 64 GB SD card and a head phone through “Deals and Offers” online shopping. I had been delivered all the items at my home address on 24 Jun 17 But whe I checked the Items , I found that the items looked like the same but did function at all. I immediately wrote the Customer Care @ e-mail ID : fashioncare247[@] Within no time I received the reply that my problems wold be resolved within 3-6 working days and asked for full details. I had given all the details (Like :order ID CIB395893 and tracking no.1297212706244 etc.).On 26 Jun 17, I received a call from 9xxxxxxxxxxx4 that my items would be replaced if I call 7xxxxxxxxx2. Till 3rd Jul I had called on both the no.s at least 50 times, But either lines were busy or nobody picks up. So, I wrote again to the Fashion Care stating the inconviniences I had been facing. Again I received the similar reply and I have been waiting till date. Finally I decided to lodge a complaint with Consumer Forum to have my grievances redressed. However, I shall be highly obliged if any action is taken against “Deals and Offers”, so that the innocent people should not be robbed or misguided. Thanking you.

Saumen Mitra
Mdambakkam, Chennai 600126, Tamil Nadu

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