Delivery of wrong RealmeXT by Flipkart vendor, no customer support – India Consumer Forum

Delivery of wrong RealmeXT by Flipkart vendor, no customer support

I have ordered Realme XT (6GB RAM, Pearl White) on 1st October by exchanging my old lenovo K3 note and I received the product on 4th Octobe. But they have sent me Realme XT (4GB RAM, Pearl Blue). I have raised for that 3 times but every time the seller rejected the request by replying that the request is not correct. I talked to the customer care executive and they are just extending the timeline. They just kept on saying that the problem will be resolved. From 4th October, I have been waiting to get a replacement but neither the customer care executive nor the seller is helping me out. Moreover, Realme XT is at sale on flipkart store but the seller is not initaiting the replacement request neither he is accepting the refund request. The return window will close by 14th Octobe. After that, I will not be able to place any replacement or refund request. The customer care is not taking it seriously. Please help me out.

Pulak Jyoti Sutar
Guwahati 781028, Assam

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