Did not receive a refund of Rs.5386 from Goibibo

Did not receive a refund of Rs.5386 from Goibibo

I had booked a room in The Westin at Kolkata and cancelled the order though Goibibo app. I did not get my refund and am not even sure if the refund was generated as Goibibo is not showing any signs of refund and havent even provided me with a refund reference number. I would request the consumer forum of India to look into the matter as the refund hasn’t been provided although there was a mention of free refund. The payment was done through an SBI card

Kolkata 700112, West Bengal
Email: kxxxxxxxxx4@gmail.com

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