I purchased a ?1500 JioMart gift card and used ?117 for an order. That order was cancelled and ?117 was refunded. However, the remaining ?1383 got blocked with no prior warning, pop-up, or terms shown at the time of use.
JioMart now claims gift cards must be used in full in a single transaction, but this policy was neither displayed nor highlighted during usage. I was not informed that partial redemption would void the balance.
This is a deceptive and anti-consumer practice. Their customer support closed my complaint without properly resolving it or offering any solution.
I have already filed a grievance with the National Consumer Helpline and emailed the Ministry of Consumer Affairs.
I am requesting a refund of the blocked ?1383 and urge the forum to take this up as a growing issue impacting many Indian consumers.
Nischay
Dwarka, New Delhi 110077
Email: nxxxxxxxxx0@gmail.com
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