Misleading 4G recharge communication from Airtel - India Consumer Forum

Misleading 4G recharge communication from Airtel

Airtel sent a message that as I’ve upgraded to 4G phone and 4G sim, INR 399 gives a benefit of 1GB/day and unlimited local+STD calls for 84 days.

I’ve called the customer care center to confirm the same and they suggested me to manually recharge INR399 from the app and offer applies. I’ve recharged with INR399 of my no.9642424009 with TransID 240668.

Again called customer care center to check if the offer for 84 days has been active…they confirmed that the offer will be valid as I got a text message and assured me of the same. But. I’ve got the offer to a validity of 28 days only.

Requesting you to take action to resolve the same and credit me with the balance validity.

Venu V
Nallakunta, Hyderabad 500081, Telangana
Email: mxxxxxxxxxu@gmail.com

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