Complaint against MakeMyTrip.com for non-receipt of refund against delayed flights from Milwaukee to Delhi via Chicago and Frankfurt:
Mr. Kumar Vijay Mishra (vizziee(at)yahoo.com) of Fort Collins CO USA 80521 had booked a ticket from Milwaukee to Delhi via Chicago and Frankfurt (on 5th Feb 2010) and back on the same route (on 12th Feb 2010). The United Airlines flight (from Milwaukee to Chicago) in the booking got delayed and so the entire trip was missed out. The Chicago–Frankfurt-Delhi route was on Air India. When Mr. Mishra contacted United Airlines people first, they told him that since the entire trip was through Air India, they don’t have any money for the refund and I should contact Air India. When Mr. Mishra contacted AI, they told to contact makemytrip as the tickets were booked through MakeMyTrip. So Mr. Mishra started contacting makemytrip’s customer care, however he was not successful in obtaining the refund. He posted a complaint with ICF on 18-02-2010 and ICF submitted the matter to MakeMyTrip. After following-up the matter with MakeMyTrip, Mr. Mishra finally got his refund on 04-03-2010.