Miss selling of product by Fire boltt, no proper support
Beware of making UPI payments to strangers. Always transfer money to bank account after due diligence.

Miss selling of product by Fire boltt, no proper support

On February 22, 2023, I made a purchase on Flipkart for a Firebolt Cobra smartwatch priced at INR 3799. In June, I encountered a problem with the watch – both buttons were malfunctioning. I raised a complaint on June 21 and eventually received a replacement. However, the new watch did not have the BP (blood pressure) function, which was a key feature that influenced my purchase. I lodged another complaint, and they assured me of yet another replacement. Unfortunately, even the third replacement lacked the BP feature. Despite numerous follow-ups, the issue remains unresolved with no satisfactory solution. Customer support claimed that the BP feature was removed, but without it, the watch does not meet my needs. I requested a refund during discussions with their representatives, but all I received were empty promises and no further communication. At the time of purchase, I opted for an extended warranty for the product. However, Flipkart inexplicably cancelled my warranty purchase shortly after I received the product. Initially, I overlooked this issue as a minor inconvenience. Still, in light of the ongoing problems with the watch, it has become a significant concern. This situation has been extremely frustrating and distressing as a consumer. I believe it constitutes fraudulent and harassing behaviour. I demand a refund of my money and compensation for the inconvenience and harassment endured. I expect a swift resolution to this matter.
Last Response from Fireboltt Team:
I requested a refund, and they suggested that I select another product, assuring me that it would include features such as BP monitoring and Bluetooth calling. However, the product I received lacked the BP feature (the initial problem that remains unresolved), and other features like calling were also non-functional.
Howrah 711204, West Bengal
Email: axxxxxxxxxxxxxe@gmail.com

Leave a Reply

Your email address will not be published.

Hello Consumers!

Do you have a consumer complaint? Why wait? Submit your complaint using our Post Complaints box. You will hear from us soon.

error: Content is protected !!