Myntra not refunding money to my bank account – India Consumer Forum

Myntra not refunding money to my bank account

I have ordered two heels brand of mark and spencers through payment rs 4998 /- in hdfc bank account, but due to size issue so i had cancelled the order same day but myntra wallet refund in place bank account and my amount is stuck for one year. i have tried many call and mails but still issue is not resolved.
because when payment is not made from myntra wallets then my payment should be transfer in my hdfc bank account, i have tried around 10-12 footwear but there is always size issue problem due to which order has to be returned 12 times.
there is no such myntra policy mentioned if once the done payment from bank account by mistake select the myntra wallet option then amount will not refund to customer bank account. this is not point or vouchers which is non refundable.i am not satisfied the services and products and customer care department.

kindly request please refund my amount in my bank account.

Barkha Gupta
Rajasthan 302015

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