Nurserylive site took money but never delivered products

I purchased plants from and my order is out for delivery for 5 days. I called the delivery agent with tracking id and the phone number provided by the delivery company. I called them to ask them to deliver but the person never delivered. I requested them because I was concerned about the plants I ordered on their site might die. I also emailed them to refund my amount but there is no response. Please help me.

Sanjana Goka
HYDERABAD 500056, Telangana

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