Pack not activated as per recharge: DISH TV - India Consumer Forum

Pack not activated as per recharge: DISH TV

I had opted a pack for recharge as per information available on for GOLD HD pack. In the advance Dishtv Interface chat option, I found this offer and paid as per the amount automatically calculated by the the website.

After recharge, account recharged with the old one existing pack. While describing this to the support executive, he denied to do the needful as he told that website is not updated with the current plan. Now plan has been changed and selected offer cannot be availed.

Is it the write way to treat the customer. Well done dish TV support team. Hope you people will survive after Jio DTH Plan. In hope that one your team will look into and take necessary action for future compliance.

Rajnish Verma
Geeta Colonym New Delhi 110032


    • DishTV on 20/02/2018 at 3:11 pm

    Dear Rajnish_ve,

    As per your request, Gold Club HD Quarterly pack worth Rs 1003 per quarter has been activated on VC 01526715621. Please keep your Set-Top box on 96 channel for 15 minutes. Your next recharge date is 14 May 2018 and switch off date is 17 May 2018.

    Online Team

    • Rajnish Verma on 20/02/2018 at 10:42 pm

    Issue resolved by DISH TV care and pack updated accordingly .

    Thanks Support for addressing the concern

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