Poor support service from shopmonk - India Consumer Forum

Poor support service from shopmonk

I bought Sony Experia Z1, 16 GB purple colour from ShopMonk site on 09.11.16. On 07.02.17 the sim slot in the mobile developed a problem, shopmonk arranged pickup and sent back to me after they confirmed to repair it properly on 15.04.2017. Rs. 1500.00 was paid as repair charges upon receipt of the product. However the issue still remained and was intimated to ShopMonk on 16.04.2017. ShopMonk again arranged pickup on 25.04.2017, however until this date there is no reply from them on what action they have taken to resolve this problem. Now I want my money back as well as some suitable compensation on account of unethical business practice i am subjected to and totally harassed mentally and in spirit. Please help out.

Rajeev Jha
Raipur 492007, Chattisgarh
Email: jxxxxxxx3@gmail.com
03/06/2017 / 2:44 pm

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