Air Asia unclear terms and conditions - India Consumer Forum

Air Asia unclear terms and conditions

The e-ticket mailed by Air Asia had no specification about luggage limit except for an ambiguous statement that each baggage should not weigh more than 32 kgs. which made me believe I have a provision for 32kgs.
My luggage weighed 28 kgs and I was informed during baggage drop that the limit is 15kgs, and that I should be informed of it although it is nowhere mentioned in the ticket.
I was charged Rs 2900 for the excess.
Even during payment I was harrased as only visa and MasterCard was being accepted and not the Rupay cards I have.
I felt cheated and harrassed at the airport for no fault of mine. Stict actions should be taken against Air Asia for misleading customers and extracting money.

Debasmita Sen
V.I.P Road, Kolkata 700052, West Bengal
03/06/2017 / 4:01 pm

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