I purchased a Redmi Note 4 from Flipkart and received the delivery on 1st August 2017. To my surprise I was not able use 4G data from my IDEA SIM. I contacted mi customer support about the issue and I was asked to upgrade to latest available update. The problem persisted even after upgrade. In fact, the upgrade created more problems due to many bugs in the update such as heating, music player and many others.
I got no convincing replies from customer support on cause of the issue and was told that it is network issue so you need to contact the IDEA service centre. The executive at IDEA service centre informed me that the device does not support the IDEA network band in Mumbai circle. So I contacted the mi customer support again and this time I was communicated that the issue will be resolved in upcoming MIUI 9 update to be available by 27th August.
I did not receive any update which can resolve my problem. I again followed up with mi customer support and was asked to visit a mi service centre. I visited service centre in Ghatkopar on 8 Septemer 2017. This time, I was communicated that the hardware of Redmi Note 4 does not support Idea 4G band used in the Mumbai circle. Attached is job sheet for your reference which only mentions overheating issue even after I explained the whole scenario to them.
I also had talk with senior executive Mr. Ravi on 9 September 2017 at mi customer support and he agreed that there was miscommunication from the earlier customer support and apologized. But mere apology didn’t solved my issue as by this time I was unable to replace my phone with some other model because the Flipkart has only 10 days return policy. Now when I am asking mi to replace the phone with the model that supports all networks in India and I will be playing extra if there is any difference in price. To this they are saying that they don’t have such policy.
Please note that I have earlier used Redmi 4 with same SIM and it was working fine. I even checked the Redmi Note 3 specs and it supports more network bands including the IDEA network in Mumbai circle. I am unable to understand why would a phone which is expected to be better that Redmi Note 3 is having such limitation.
Thane West Maharashtra 400601