Regarding delivery of empty box by Myntra vendor

I received my order from 5th nov,2023 at 2pm. The order was gifted to my brother at 8pm, then my brother opened my order, we could see there were only a lot of papers in the box, there were no shoes in the box and the box was also damaged. I am very disappointed with myntra, The problem is that the order was received but the box was empty. All this mess happened from behind. I think they are satisfied with their outcome but i am not. There is a small hole in it. Or I also told the senior executive at customer care. You can see shoes can’t go through such a small hole, but a lot of papers can go through. Then I saw that half seal was not completely glued. i think it was glued temporarily and opened from the glue side seal. This is the right proof for proving and myntra is not accepting that. Already many complaints have already been filed. But no solution provide by myntra. Please solve my problem becasue i think i lost my money.