Regarding resort booking through Makemytrip

I booked a resort Nisarg Healing Farms, Karjat, dist. Raigad, Maharashtra, with MMT for Anniversary celebration with my family. My booking was confirmed by MMT on email and text message with check-in date 13th July 2019 and check out on 14th July. I made the full payment of INR 5878/- to Make My Trip for this trip. We were traveling from Palghar to this place around 175km and when we reached there the property owner said they don’t have any tie-up with make my trip and denied our booking. We also came to know that there was no rooms available to accommodate me and my family. It was our anniversary celebration and we had no other option to leave the place and go back to Mumbai. When I called MMT they said they can refund my money and they offered me a Inr 3000/ voucher to be used for further bookings with MMT. I outrightly rejected this offer as I have decided not to do any business with MMT in future. Now MMT have refunded my booking amount and they are not ready to give me any compensation. They also accepted my stand of taking legal actions. I had to wait at the resort with my wife, my 2 years old daughter and my 10 years old son in heavy rains for almost 2 hours. This was not only wastage of my time, and fuel but also caused a ruined anniversary celebration and a hell lot of mental agitation and harrasment. Your quick help will be greatly appreciated.

Mangesh Muley
Navi Mum 400706, Maharashtra

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