Repeated deduction of balance by Aircel – India Consumer Forum
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Repeated deduction of balance by Aircel

Aircel ltd is repeatedly deducting amount from balance of my aircel no 7xxxxxxx3 by frequent adding of value added services to my aforesaid mobile no. intentionally without my consent. I have sent deactivation request and asked to customer service so many times to stop such alleged deductions and add back the deducted amount to my account balance. But no result has been found yet. So I am suffering with real crisis at present as I can not call anybody due to lack of balance in case of emergencies. I want justice immediately. Alleged deduction has started from 1st of January,2018 and still continuing.

manas ghosh
Boral, 24 parganas(s), Kolkata 700154, West Bengal


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    • Team Aircel on 05/01/2018 at 4:35 pm

    Dear Manas,

    We regret the inconvenience caused to you. Kindly share following details in order to assist you better:

    Concerned Aircel No.:
    Date & Time of deduction:
    Amount deducted:
    Any message received upon deduction:

    Aircel Social Media Team

    • Manas Ghosh on 11/01/2018 at 4:24 pm

    Aircel Ltd has yet not paid back to me any amount whatever they have deducted allegedly from balance of my mobile no. 7059376463 neither they have assured me yet regarding stopping of further any such alleged deduction from the balance of the aforesaid mobile no. I am waiting anxiously about whatever steps they might take in this regard because my future decision will depend on it,

    • manas ghosh on 12/01/2018 at 12:19 pm

    Aircel has not yet refunded any amount whatever they deducted allegedly from balance of mobile no. 7059376463.

    • Team Aircel on 15/01/2018 at 2:38 pm

    Dear Manas,

    Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon.

    Warm Regards,
    Aircel Social Media Team

    • team aircel on 25/01/2018 at 2:08 pm

    Dear Customer (manas_gh),

    As per our team, informing that the deducted amount of Rs 32/- was credited to your account on 20/01/2018.

    Warm Regards,
    Aircel Social Media Team

    • manas ghosh on 04/02/2018 at 5:54 pm

    Aircel ltd again allegedly has deducted ?15/- from my account balance related to mobile no 7059376463 by subscribing Aircel joys deals to my account unnecessarily without my permission. I am surprised to such kind of policy of the company to cheat their customers in regular intervals and want my money back to my above account with immediate effect. I also pray to consumer forum to stop such unnecessary harassment to mobile subscribers by taking drastic steps against such mobile network service provider like Aircel ltd.

    • manas ghosh on 07/02/2018 at 7:17 pm

    Aircel ltd has yet not taken any initiative to return back ?15/-to my account balance of mobile no. 7059376463 which they have deducted intentionally from the balance of the aforesaid mobile no. on 4.2.2018 by allegedly initiating vas service sceme named as ‘aircel joys deals’ with the aforesaid mobile no.

    I want serious interaction of consumer forum in this regard because it is very embarrassing to me and want written confirmation of whatever steps has been taken in this regard with immediate effect.

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