This is in reference to a payment made by me on 28th October 2017 for an amount of 9130 by my Standard Chartered Credit card on the tata sky website for my recharge.
Due to a network error the first time I attempted payment it wasn’t going through or moving forward. I tried again and this time it was successful. I was charged twice though and twice the money was debited from my card for INR 9130. So basically I ended up paying INR 9130 twice. Upon calling Tata sky, they denied the same, so I raised a dispute with the bank.
The bank got back today with proof of both the successful transactions, four minutes apart, for the same amount and has now instructed us to pay the same. Am attaching the proof of both the successful transactions made to TATA SKY for the same amount.
PFA the successful transaction receipts sent to us by the bank. For the last two months, Tata Sky has denied the same even after my repeated calling them. Now that you have the bank proof, I urge you to escalate this complaint number 12ALGOMH (MADE ON THE PHONE ON 1ST JANUARY 2018) else I will have to escalate this complaint to consumer court/Ombudsman.
The tata sky people said that the money has gone into someone else’s account – and its not their fault – this is what they wrote.
Gurugram 122002, Haryana