I ordered Aquagrand Water purifier in Snapdeal.com with prepayment and same was delivered but during installation by their engineer it was noticed internal parts were damaged and their engineer suggested go for replacement.
In online complait was raised with photos, snapdeal asked me to send back the item through courier as they do not have service in Hassan (Where item was delivered-My Home town) for picking up the item but however it was told even courier charges will be refunded.
As suggested Courier details were up loaded online (10-08-2017) and reference number got created but sub sequently there is no respnsonse from Snapdeal.
So sent mail and following response number provided Dated 26-08-2017 saying that with in 24 hrs issue will be addressed but no call or any reponse received till today neither by e-mail nor any call from them.
Tried their Customer care number but it is just looks to be answering machine and could not cancel order.
Seek your support in refund of return item & courier amount from Snapdeal.com.
Amount deatils as follows
Aquagrand Water Purifier – Rs 5299/-
+ Courier Charges – Rs 540/-
Total – Rs 5839/-
Hope with your support issue will be resolved.
Thandesh SR
Bangalore-560 060, Karnataka
Email: sxxxxxxxxxxh@gmail.com
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