Snapdeal not delivering and not refunding money

T shirt ordered to Snapdeal on 2nd September 2018 and supposed to deliver between 13th to 16th September.
Accordingly Snapdeal website was showing consignment couriered on 4th September. But till date consignment to received. After several delivery commitment finally Snapdeal has confirmed to deliver between 5th to 9th October but they again failed. And Snapdeal refused to refund my money. Please help me.

Madhusudan Bhattacharyya
North 24 pargans, Naihati 743165, West Bengal

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