Unfair service charge by Local Stop Restaurant

I booked a table online for my sister’s birthday and she took her 4 friends along with her. They visited Local Stop Restaurant (pub) nad had their meal, but when they asked for bill they were charged service charge too in it, I booked the table through dineout mobile app, so my payment was online through dineout app only, so my sister sent me the picture of the bill and told me to pay the bill online, when i saw service charge in it then i called my sister and asked her that whether she liked the service or not, she said no, so i told her to handover the call to the manager or waiter, i told the manager to waive off the service charge as they didn’t like the service and we can deny to pay the service charge if we don’t like the service (as per law). The manager started shouting on me on call and said u have to pay anyhow, we will not waive off we charge 5% to everyone as service charge so u have to pay it, i said i am not satisfied with the service so i don’t wish to pay the service charge as per law and u are forcing me to pay so i will regista complaint against your restaurant, he said go and do whatever u want, complain anywhere i don’t care, so i said ok i am paying u the bill including the service charge but i will definitely register complain against you, he said ok do whatever u want, i said ok and the conversation came to an end, This is not the way we r getting treated by the restaurants that too against Law.. Kindly do the needful and take strict action against tye restaurant Local Stop, Chembur, Mumbai.

Amandeep Singh
Koliwada, Mumbai 400037, Maharashtra
Email: axxxxxxxxxxxxxx3@gmail.com



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