Wrong claim and charging against international roaming Vodafone Idea

vodafone idea ltd (india) falsely claims to have international roaming service in bangladesh. whereas they do not have any network coverage in bangladesh. i am one loyal subscriber of vodafone postpaid service since 2018. my number is 7xxxxxxxxx6. attracted by there claim of having international roaming service in bangladesh, i activated an add-on pack of inr 149 to my existing pack to avail the facilities while travelling to bangladesh on 17th feb,2020. since then i am paying additional inr 149 per month to the existing tariffs but i am unable to enjoy the services. i have written to them via mail but nobody replied to that. i do have all the mail correspondances with me.

Mr. arka paul
Malda 732101, West Bengal
Email: axxxxxxxxxxx7@rediffmail.com

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