Regarding refund from Chartered Speed bus service

I had booked 2 seats in Chartered bus from Indore to Shahdol for 15th of April 2020. But, due to extension of lockdown, ticket was cancelled by the service provider itself and they said that the amount will be refunded to my bank account. Now it’s been 15 days but I haven’t got the refund. I tried contacting them over phone call and email.
But all their contact numbers are either switched off or out of service. They are not even replying to my emails.

baljeet singh
Indore 497235, Madhya Pradesh

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