On 02.06.2020 I order for purchase of “Google Chromcast” through Club Factory App and paid Rs.1098.73P online through my PayTm account. I received the product on 04 June 2020. After receiving the product “Google Chromcast” I fix it on HDMI Port of TV for viewing the programme from my mobile to TV. To my surprise the product I received was “AnyCast” instead of “Google Chromcast”. I requested for “ Return” of product because It could not fulfill my purpose. Moreover the “AnyCast” product was available at a cost ranging from Rs.500/- to Rs.600/- from other online shoping sight. My return request was accepted.
Sir, on 05.06.2020 the return product was picked up by CLUB FACTORY Courrier Agent after verifying the product with his ‘return pickup order’. I received message of return pickup at 04.58PM from Club Factory. Meantime I also tried tracking information of return product on daily basis. On June 11, 2020 the return product was received in the city of seller and delivery attempt was made by CLUB FACTORY delivery agent to the seller on 13th June 2020 which was failed. No attempt of delivery was made on 14, 15, 16th of June 2020. I chat with CLUB FACTORY Customer support team on 16, 17, 18th June 2020, but with no satisfactory reply. On 18th June at 10.08 PM I received a message from Club Factory for Rejection of my application of return. On 19th June 2020 I chat with the Custmer Support team about rejection of my return application. Support team replied that the return item does not match the product and they also advised me for arbiteration. I applied for arbiteration and told them that, how item can not match with the supplied item? Your courrier agent check the item before pickup and after confirmation with his return pickup he took the item. But my arbiteration request was also rejected and my refund claim was decline.
Sir, please look into the matter and help me in refunding my legal amount .
KAITHAL 136027, Haryana