Wrong Information on Railway enquiry site - India Consumer Forum

Wrong Information on Railway enquiry site

I missed my flight from Kolkata to Hyderabad on 30th May’17 due to incorrect info provided by Railways. I was travelling with family by train 13106 from JSME to SDAH (pnr- 2131835523). Train was already delayed by 1:30 hrs so tweeted to @railminindia that if train gets delayed more than 2 hrs I can miss my flight and got an acknowledgement as well. I did so to atleast make sure there should not be any delay without genuin reason. Around 4:25 am on 30th May, I did train enquiry online (on NTES) and found that train trn was now only delayed by 1:10 hrs and 15kms ahead of Naihati station at 4:06 am whereas I found that train was crossing this station at 4:36 am. After some time, NTES showed train has arrived at Sealdah at 4:45 am whereas train actually arrived at 6am. If these information would have been misleading, I could have got down at Naihati station to take a cab for airport directly. Due to incorrect info by Railways, I missed flight and the had to stay in Kolkata looking for other possibilities to travel.Finally, I booked flight tickets for 31st May costing INR 25066. I am looking for compensation atleast for 25 thousand from Railways.

Ujjwal Kumar
KONDAPUR, HYDERABAD 500084, Telangana
Email: uxxxxxxxxx9@gmail.com
05/06/2017 / 7:40 pm

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