Wrong product delivered by Amazon vendor, no support

Wrong product delivered by Amazon vendor, no support

Regarding wrong product delivered and amazon denies refund. Value: 21999
I have ordered iqoo z7 pro 5g on 15/11/2023 and delivered on 17/11/2023  but instead of my smart phone there was a dummy phone in it when I requested refund amazon investigated and denied my refund they not even asked me for any proof they completely denied my refund .I have all the proofs of the delivered phone was a dummy phone all videos and photos but I am unable to get my 21,999/-rupees.i have ordered this phone on emi and now I am left with a dummy phone and emi every month to pay for..
Prayagraj 211004, Uttar Pradesh
Email: nxxxxxxxxxxxxx4@gmail.com

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