Yatra credit shell amount not available for further booking

Booked flight tickets from Jaipur to Bangalore, which got cancelled on 31st March by airline due to nationwide lock down. Airline had refunded the money to Yatra.com and I could see the credit shell amount on the Manage Booking page on the Yatra.com portal.

when i try to book tickets by clicking on “Book Using Airline Credit” button, got following message “Your booking is not eligible for cancellation as you have already utilized the Airline PNR(s).”

I emailed to yatra support team on 27th May 2020, but they didn’t reply till now, so lodging a complaint here for the issue. I need my money back immediately, so that I will book the flight tickets.

Amit Maheshwari
Bangalore 560100, Karnataka
Email: axxxxxxxxxxi@gmail.com

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