Booked flight tickets from Jaipur to Bangalore, which got cancelled on 31st March by airline due to nationwide lock down. Airline had refunded the money to Yatra.com and I could see the credit shell amount on the Manage Booking page on the Yatra.com portal.
when i try to book tickets by clicking on “Book Using Airline Credit” button, got following message “Your booking is not eligible for cancellation as you have already utilized the Airline PNR(s).”
I emailed to yatra support team on 27th May 2020, but they didn’t reply till now, so lodging a complaint here for the issue. I need my money back immediately, so that I will book the flight tickets.
Amit Maheshwari
Bangalore 560100, Karnataka
Email: axxxxxxxxxxi@gmail.com
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