Yatra Credit Shell not working, no customer support available - India Consumer Forum

Yatra Credit Shell not working, no customer support available

I had booked my flight from Pune to Kolkata via Yatra.com during the 1st quarter of 2020. Due to nationwide lockdown, I had to cancel my booking. I received a mail from Indigo stating I have money in my Credit Shell & to use it, I have to contact Yatra. Now after 5 months, as I I am trying to book the flight from Yatra, it is not availing me the Credit shell money. I followed the steps given in their tutorial video/manual. But I cannot proceed to select the new date. I have tried contacting them via email but didnt receive a reply & their customer care number is set to automated tone saying ‘due to lockdown, contact via mail’.

So now I am stuck with Rs4000+  money with Yatra.

Pune 411033, Maharashtra
Email: kxxxxxxxxxxx9@gmail.com


    • Aryaman on 18/02/2021 at 12:34 pm

    Yatra credit shell not usable.
    Very very poor service from Yatra.
    They don’t reply on mails or calls.
    Indigo has sent all the money back to Yatra but they are not allowing me to use the airline credit shell.

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