Amount not credited through Federal bank easy payments

I have done a transaction through federal bank easy payments to our apartment association towards maintenance fee on 16th Jan 2017. Somewhere in August 2017 when the auditor of our apartments association was checking the accounts, he found that my transaction is not reflecting in their accounts (as well as their bank statements – both Savings and Current). I tried contacting customer case over phone but they said they can’t help with easypayments. As per their suggestion I visited R.T.Nagar branch office (Pincode: 560032) on 4th September and explained them my case. The assistant manager at the bank suggested me to drop an email so that they can follow up with the concerned department. From then on whenever I call them, they keep saying that the concerned team is looking into the case and will get back by end of day. I have called them at least 6 times in 23 days but didn’t get a proper response or resolution. Kindly help me get my money back.

Copy of the email that I sent to the team is attached along with transaction reference details.

Nagamanoj Vankadhara
ANAND NAGAR, BANGALORE 560032, Karnataka

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