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Not getting lower berth railway tickets for sr. citizens

Lower berth not allotted to sr. citizen. Last 2 days I am unable to book ticket for my sr. citizen parents in lower berth. there were seat available 311 nos, 121 nos in SDH rajdhani and Howrah rajdhani. refer attached snaps of failed transactions. PRANAB KHATUA VASANTKUNJ, NEW DELHI 110070 Email:

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