IRCTC | India Consumer Forum


Regarding allotment of lower berth to senior citizen

On 18th July 2021 i have booked 2 tickets at IRCTC SWV CSMT Special (01228) from Sindhudurg to Thane, in which i have selected Lower berth for 58 yrs old & 84 yrs old person. That time approx 188 seats are available during booking time.  One Side Upper berth is alloted to 58 yrs old …

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Regarding unable to use credit shell in IRCTC

I had a credit shell of Rs 5505 for a previous booking. I had tried thrice to book new ticket using that credit shell and I have not received any ticket. The excess amount I paid for the three trials: Rs 1813, Rs 1813 and Rs 8200. Their website was showing transaction history of the …

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Regarding non-received of refund from IRCTC

I booked a ticket through IRCTC on 5 April 2020 for date of jounrey 14 april 2020. The train got cancelled and the ticket refund process commenced on 15 April but IRCTC says that refund has been made on 28 April 2020. When I checked with Punjab National Bank they say no amount has been …

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Lower berth not available for senior citizen

Railway reservation. I am trying to book a train ticket ( train no 19318) for my mother in law who is a senior citizen. IRCTC website and app is not allowing any booking for senior citizens although there are plenty of seats available. Nabonita Dey Bangalore 560054, Karnataka Email:

Not getting lower berth railway tickets for sr. citizens

Lower berth not allotted to sr. citizen. Last 2 days I am unable to book ticket for my sr. citizen parents in lower berth. there were seat available 311 nos, 121 nos in SDH rajdhani and Howrah rajdhani. refer attached snaps of failed transactions. PRANAB KHATUA VASANTKUNJ, NEW DELHI 110070 Email:

Regarding an UPI payment for IRCTC ticket booking

I have tried to book a ticket on IRCTC and made the payment through BHIM UPI app and the transaction was under process at that time but later the transaction was approved but it was not used to book the tickets and the money was debited from my account. I made the transaction on 17.11.2017. …

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Regarding deduction for Auto Cancellation of WL tickets

Tkt booked from LPI to HG for 04/02/2018 for Tr.17320 through Mobile App. As this is under WL, the same has been automatically cancelled since unconfirmed by deducting Rs.60/- towards clericage charges. Message received at about 1.39PM on 05/02/2018. As this ticket has not been cancelled by me and the system cancels such tickets in …

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