Complaint regarding Airtel security

I am airtel postpaid user and I cover my iPhone handset with airtel security. I pay monthly 79/- in my bill .
Now my phone is damage so I request for claim now they are asking me u have to inform in 48 hours. And I mailed to airtel at next day after damage they takes. A week in documents. Now I provided all documents now they asking we are sorry we don’t accept ur claim. U have to inform in 48 hour. So I need solution for the same.

Jignesh Panchal
Bardoli 394601, Gujarat

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