Complaint regarding refund from Redbus

I have booked two tickets in Vignesh TATranscars through Redbus site. Due to some reasons I have cancelled my both the forward and return tickets (I got the conformation mail also). However out of two transactions I have received one way refund charge only. In spite of multiple complaints registered through Redbus customer care still the refund has been not done. I had my last call with Redbus customer care and the complaint no: 2318173. Booking details: Booking id:12072290689004513. Tkt no fwd: TKBP79307739. TKT no return: TKBP67471466

Vaikunta Lakshmi
Kattupakka, Chennai 600056, Tamil Nadu

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