Complaint regarding refund from Snapdeal

I purchased on 11th November 2014 some of items from snapdeal with purchases covered by TrustPay guarantee. and cancelled some items. and recieve message “Please note the amount
will be credited to your bank/credit card account within next 4 to 5
working days”

But till 21th January 2015 i didnt recieve my refund.
TOTAL REFUND TO GET AROUND – 518+430+899=1847 Rupees

I am waiting above 2 months to get my refund. till no refund
credited in my bank a/c.

I mailed may compalint to help desk..but it still didn’t get a
solution. they always reply that “Thank you for contacting Please accept our apologies for the inconvenience you
have experienced.Please note that your complaint against the order
number (3517731438) has already been raised and we are working on the same. We will surely update you with the resolution at the
earliest.Complaint Number:13126241. We request you to bear with us in the interim.”

There is no solution recieved from them. so kindly help me to get my refund.

My Order details on snapdeal:
ORDER ID :3517731438 / 11th , November 2014

ORDER ID : 3575195647 / 14th , November 2014

I am expecting you a hopefull help,now indiaconsumerforum can only help me in this case.
Shabeer Ali
Malappuram Dist, Kerala 676122


    • Snapdeal_CST on 21/01/2015 at 6:55 pm

    Dear Shabeer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at and kindly mentions your order id in subject line.
    Thank you for your cooperation.

    Snapdeal Online Team

    • Shabeer Ali on 26/01/2015 at 2:02 am

    Thank you.
    ICF & SN.dL
    My issue is solved.

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