Heavenvilla Ethnic not giving money back even after returning the product

I have bought a lehenga from the below website. Paid 1750 rupees through online payment. The delivered product was completely different from what I have seen in their website, the quality was also very bad, the material looked so cheap. So I asked for refund. They didn’t respond for almost a week, then I messaged them like “you should not cheat your customers like this, i am gonna post what u have done to me in my insta page, I don’t want anyone else to get cheated like me”.. Then immediately they replied and asked sorry for late reply and all.. They convinced me that they will provide me a replacement if I send the product back and they could not give replacement. So I sent the product through post and messaged the tracking number to them.. That’s it.. Its been almost 1 month now, I have tried to contact them may times, but they r not responding.

Poomagal Boopathi
Puduppalayam, Namakkal 637408, Tamil Nadu
Email: pxxxxxxxxxxxi@gmail.com

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