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Wrong information provided by Dish TV customer care executive

Last month i came to know that bhakti pack activated on my number i called customer care and told him it was not from my side but he refused my words then i request him to deactivate this pack .today i got msg for recharge when i call to customer care executive said bhakti pack is still active i said i already file complaint last month anyways i asked him to deactivate bhakti pack and told me annual recharge amount he told me swagat hd pack +sports add on 234 rs per month ka hoga after calculation he told me to recharge with amount 2246 and u will get one year validity i asked him do i need anything else he said no u just rechrge with this amount and u will automatically get one year validity. i did recharge with same amount but now i got 10 months validity i again call customer care this time executive said U rechrge with wrong amount because bhakti pack pack is still active. i said its not my fault i requested two times and ur excutive assure me to recharge with this amount. now he gave me complaint no.371193607..plz take action..My vc no.02512457265.

Mohit Mayer
ganesh pura tri nagar, New Delhi 110035
Email: mxxxxxxxxxxt@gmail.com



2 comments

    • DishTV on 02/02/2018 at 4:00 pm

    Dear Mohit (Mohit_ma2018),

    Hope you are doing good.

    We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

    Regards,
    Online Team
    DishTV

    • DishTV on 10/02/2018 at 11:42 am

    Dear Mohit (Mohit_ma2018),

    Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

    Regards,
    Online Team
    DishTV

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