Wrong product delivered by Snapdeal

I had ordered sony mdr xb 55ap from snapdeal at rs 1085 (mrp 2460) .. When i got this iteam and open the box i found that they had send me a duplicate ordinary brand earphones.. Now i am emailing them consistently .. They reply the same thing always that your request has been accepted.. They are neither returning the product nor refunding my money.. Please help if any one can. Order no. 20722491298

Abhishek Singh
Bhuli nagar, Dhanbad 828104, Jharkhand
Email: axxxxxxxxxxx2@gmail.com


    • Snapdeal on 09/01/2018 at 3:25 pm

    Dear customer (abhishek_si2018),

    Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

    Team Snapdeal

    • Snapdeal on 17/01/2018 at 3:31 pm

    Hi customer (abhishek_si2018),

    Hope you are doing good.

    We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.

    Team Snapdeal

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