ICF | India Consumer Forum

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Latest update on train Tatkal ticket booking scheme

Tatkal scheme provides exclusive reservation quota in all Mail / Express trains including Rajdhani, Shatabdi, Jan Shatabdi, Duronto, Humsafar and Garib Rath Express in 2A /3A /3E/ SL /CC / EC and 2S classes. There is an extra charge for the tickets booked under Tatkal Scheme and this has been fixed as a percentage of …

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Restaurant fined for charging more than MRP for water

Ishita Khanna Vs. Ghazal Restaurant, Chandigarh A/142/ 2025 Dt.09-09-2025 In a recent ruling, the Chandigarh State Consumer Commission observed that restaurants cannot charge more than the MRP for pre-packed products like mineral water and packaged water, since MRP is the maximum price a product can be sold for. It has fined a restaurant for charging …

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Beware of online fraud and scams causing financial loss

Fraudsters use various dubious methods to lure and trick you leading to financial loss.  General awareness and right procedures can help prevent occurrences of such financial losses. What are the common frauds : Digital Arrest: Fraudsters impersonate government officials or cops and threaten arrest on video calls. They will demand money to release you. Investment …

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Share investment complaints not treated as consumer disputes

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI REVISION PETITION NO. 3286 OF 2016 Order Dt.29-04-2022 Case of the Complainant/Petitioner is that he purchased equity shares of two companies by making payment of Rs.13,700/- and Rs.49,400/- respectively. The Opposite Party delivered short shares leaving a refundable amount to the Complainant. The Opposite Party also did not …

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Beware of fake, fraud lucrative job offers and avoid losing money

Incidents of fake job offers, fraudulent job offers, misleading job opportunities have risen enormously. These are carried out through online services using websites, fake emails or through SMSs. The end result for those who opt for such fake offers is loss of money. So, how to avoid such situations. Do not respond to or click …

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Claim refund from Amazon for non-returnable products

Many of the products sold by Amazon are returnable within a specific time period. Most of the electronic products come with 7 days service centre replacement. This would mean that customer needs to take the defective product to the service centre for replacement. However, there are some products which are non-returnable(e.g.  grocery under Fresh products, …

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Consumer Court Orders SBI to quash unauthorised transaction

The Dakshina Kannada District Consumer Disputes Redressal Commission in Mangaluru has ordered the State Bank of India (SBI) to quash the credit card transaction and penalty of a customer, saying the bank failed to respond to his complaint of cyber fraud on time. On August 28, the Dakshina Kannada District Consumer Disputes Redressal Commission in …

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